Feb

13

Implementing 360 degree feedback

February 13, 2007 | Leave a Comment

What are the best ways to make the 360 degree feedback process work? What can you do to make the process less time consuming for the organisation?
Participants in our better practice studies* have found practical solutions to both these questions.
We have noted the increasing use of 360 degree feedback and the positive responses with […]

Feb

12

Have you done enough with health, safety and wellbeing?

February 12, 2007 | Leave a Comment

There was a time when ACC premiums were just seen as another form of taxation, staff with back injuries disappeared for months and even years, when managers thought OOS was a yuppie number plate.
Times have changed. Significant inroads have been made into this area by participants*. From the waymark solutions limited studies participants […]

Feb

9

If you are not managing your business through your KPIs then maybe you’re not managing

February 9, 2007 | Leave a Comment

Management is well aware of the significance of focusing on key performance indicators (KPIs). These measures, report “the pulse” of the organisation.
My favourite KPI story is about Lord King who set about turning British Airways (BA) around in the 1980s by reportedly concentrating on one KPI. He was notified, wherever he was in the […]

Feb

8

Have you got the right staff in your IT function?

February 8, 2007 | Leave a Comment

The composition of the IT team is critical to the many deliveries made by the team. The IT team is very much like the midwife bringing many “treasures” into the world much wanted by the corporate parents. IT teams, like midwives, should be selected carefully.
Busy IT managers are often pressured to limit the […]

Feb

6

Better practice studies and what they can do for your IS function

February 6, 2007 | Leave a Comment

Better practice and benchmarking are all about continuous improvement. They benefit IS functions at all stages of their development by showing them how to migrate to more added value services.Better practice studies and benchmarking studies are two ways for IS functions to measure their effectiveness and the level of service they are providing to […]

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