I recently was apart of a webcast over at bettermanagement.com. Below are some of the questions and answers from the webcast. If you have any more questions, feel free to ask them in the comments below.
Are KRIs and Key Goal Indicators (KGIs) the same
thing?
Most likely they are. Indeed some people talk about
strategic KPIs and no […]

I was recently asked if I had any material on implementing shared services in organisations.
Unfortunately I do not, however I have made some observations and they are listed below.

The major saving in AP is not to go to shared services but to bring it into the 21st century. Ford have 500 AP staff […]

Have you struggled with measurement? Join David Creelman as he speaks to David Parmenter, author of “Key Performance Indicators – developing, implementing, and using winning KPIs” and an expert on key performance indicators.