May

26

Article: How to implement a balanced scorecard in 16 Weeks not 16 months

May 26, 2008 |

Robert S. Kaplan and David P. Norton, in their groundbreaking work The Balanced Scorecard, indicate that 16 weeks is an adequate time frame to set up a Balanced Scorecard (BSC). Why then does 16 weeks so often become 16 months? And, if BSC processes have revolutionised organisations, why aren’t all organisations, with more than, say, 20 employees, using them?

I suspect the problem lies at the top, where the senior management team lacks understanding of, and commitment to, the BSC, and does not prioritise it. Many organisations make half-hearted attempts at implementing a BSC by fitting the project around other, often less important fire fighting activities.

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