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Article: Finding Your Organisation’s Critical Success Factors

June 1, 2008 |

Most organizations know their success factors, however few organizations have:

  • worded their success factors appropriately
  • segregated out success factors from their strategic objectives
  • sifted through them to find their critical ones – their CSFs
  • communicated the CSFs to staff

Finding an organization’s CSFs is relatively simple step, and is the focus of this article.  I want to show you a process that can be run in-house without the assistance of complex methodologies that only a “brain surgeon” can operate.

If your organization has not completed a thorough exercise to know its critical success factors performance measurement will be a random process creating an army of measurers producing numerous numbing reports, and who often “measure” progress in a direction very remote from the strategic direction of the organization.

This chaos needs to stop now!  I will show you a process, which over a period of a couple of weeks, will crystallize and communicate the organization’s CSFs. This exercise may well leave a legacy in the organization that will be greater than everything you have done in the past.

Download the full text PDF of this article


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