I was recently asked if I had any material on implementing shared services in organisations.
Unfortunately I do not, however I have made some observations and they are listed below.

The major saving in AP is not to go to shared services but to bring it into the 21st century. Ford have 500 AP staff […]

Better practice and benchmarking are all about continuous improvement. They benefit IS functions at all stages of their development by showing them how to migrate to more added value services.Better practice studies and benchmarking studies are two ways for IS functions to measure their effectiveness and the level of service they are providing to […]

Better practice studies and benchmarking studies are two ways for organisations to measure their effectiveness and the level of service they are providing to internal and external clients.
Better practice studies are often confused with benchmarking studies, an unfortunate mistake that leads many organisations that could gain substantial benefits from participating to overlook them.
In brief, benchmarking […]

Better practice and benchmarking are all about continuous improvement. They benefit HR functions at all stages of their development by showing them how to migrate to more added value services.
Better practice studies and benchmarking studies are two ways for HR functions and their organisation to measure their effectiveness, the level of service they are […]

In our four years of running better practice exercises for the HR function, we have accumulated a wealth of better practice ideas. Based on participants experience, the following suggestions have been made to assist you in aligning your HR function to “better practice”.

Make your HR monthly report work for you by introducing clear […]

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