So what is a treasure map?  It is using the mind mapping technique, see Exhibit 5.4, combined pictures of the outcomes you are seeking.  On an A3 page you set out all the areas in your life where you want to score goals, state the goals, and stick pictures to help you visualize the outcomes [...]

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I have been working with a number of different organisations to find their critical success factors. This work has further supported the process as outlined in Chapter 7 in my 2nd Edition of Key Performance Indicators. In one organisation the first phase of gathering the success factors had been truncated and this had a serious [...]

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This is a skill you need to adopt before you can be an effective manager.  So best to start now.  I will assume that you have attended a presentation skills course, a prerequisite to bullet-proof PowerPoint presentations.  The speed of delivery, voice levels, using silence, getting the audience to participate are all techniques that you [...]

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Live Audio Webcast: Monday, March 22 3:00 p.m. ET Thank you for your support on my webcasts. Some of you will know that I am on a mission. I wish to transform performance management in leading organizations around the world by 2030. To this day I am not sure why I feel duty bound to [...]

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KPIs are a special performance tool, it is imperative that these are not included in any performance related pay discussions and agreements. KPIs are too important to be gamed by individuals and teams to maximise bonuses.  Whilst KPIs will show; 24/7, daily or weekly how teams are performing it is essential to leave the KPIs [...]

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