I was recently asked if I had any material on implementing shared services in organisations. Unfortunately I do not, however I have made some observations and they are listed below. The major saving in AP is not to go to shared services but to bring it into the 21st century. Ford have 500 AP staff [...]

Have you struggled with measurement? Join David Creelman as he speaks to David Parmenter, author of “Key Performance Indicators – developing, implementing, and using winning KPIs” and an expert on key performance indicators.

What are the best ways to make the 360 degree feedback process work? What can you do to make the process less time consuming for the organisation? Participants in our better practice studies* have found practical solutions to both these questions. We have noted the increasing use of 360 degree feedback and the positive responses [...]

Management is well aware of the significance of focusing on key performance indicators (KPIs). These measures, report “the pulse” of the organisation. My favourite KPI story is about Lord King who set about turning British Airways (BA) around in the 1980s by reportedly concentrating on one KPI. He was notified, wherever he was in the [...]

The composition of the IT team is critical to the many deliveries made by the team. The IT team is very much like the midwife bringing many “treasures” into the world much wanted by the corporate parents. IT teams, like midwives, should be selected carefully. Busy IT managers are often pressured to limit the recruitment [...]

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