May

20

Webcast “A Balanced Scorecard in 16 Weeks, Not 16 Months”

May 20, 2008 | Leave a Comment

Below are some questions and answers from the webcast I did for bettermanagement.com “A Balanced Scorecard in 16 Weeks, Not 16 Months” the other day. It is available online in and it is free to register and listen to the archived copy.

We’re part-way through a long implementation which isn’t working. What actions should we […]

Jan

19

Webcast “Implementing KPIs - a twelve step process”

January 19, 2008 | Leave a Comment

Below are some questions and answers from the webcast I did for bettermanagement.com “Implementing KPIs - a twelve step process”” the other day. It will be available online in a few days and it is free to register and listen to the archived copy. This is the largest webcast bettermanagement.com has had, with over 800 […]

Aug

21

Questions and Answers - August 21, 2007

August 21, 2007 | Leave a Comment

Just finished Pareto’s 80/20 and thought it excellent. However, one issue I did not see addressed here or in your other writings was how to address performance management with rolling plans/forecasts. In a traditional system there is a fixed contract as you call it and how you perform against it determines your rewards. How does […]

Mar

31

Questions and Answers - March 31, 2007

March 31, 2007 | Leave a Comment

I recently was apart of a webcast over at bettermanagement.com. Below are some of the questions and answers from the webcast. If you have any more questions, feel free to ask them in the comments below.
Are KRIs and Key Goal Indicators (KGIs) the same
thing?
Most likely they are. Indeed some people talk about
strategic KPIs and no […]