Live Audio Webcast: Monday, March 22 3:00 p.m. ET Thank you for your support on my webcasts. Some of you will know that I am on a mission. I wish to transform performance management in leading organizations around the world by 2030. To this day I am not sure why I feel duty bound to [...]

Below are some questions and answers from the webcast I did for bettermanagement.com “A Balanced Scorecard in 16 Weeks, Not 16 Months” the other day. It is available online in and it is free to register and listen to the archived copy. We’re part-way through a long implementation which isn’t working. What actions should we [...]

Below are some questions and answers from the webcast I did for bettermanagement.com “Implementing KPIs – a twelve step process”” the other day. It will be available online in a few days and it is free to register and listen to the archived copy. This is the largest webcast bettermanagement.com has had, with over 800 [...]

Just finished Pareto’s 80/20 and thought it excellent. However, one issue I did not see addressed here or in your other writings was how to address performance management with rolling plans/forecasts. In a traditional system there is a fixed contract as you call it and how you perform against it determines your rewards. How does [...]

I recently was apart of a webcast over at bettermanagement.com. Below are some of the questions and answers from the webcast. If you have any more questions, feel free to ask them in the comments below. Are KRIs and Key Goal Indicators (KGIs) the same thing? Most likely they are. Indeed some people talk about [...]