Understanding, measuring and managing critical success factors is increasingly important to ensuring the survival and future prosperity of organizations, in these times of economic recession and uncertainty. Click here for full article!

The following is an extract from the article: “Implementation Variations, Small To Medium Enterprises, Not For Profit Organisations”. When I first wrote about the twelve step process I set out an indicative implementation Gantt chart, see Exhibit 5.1. Attendees from small to medium enterprises (SMEs) have often requested my advice on a simpler truncated process. [...]

The following is an extract from the article: “Brainstorming Performance Measures”. The following diagrams show how I demonstrate brain storming of measures to attendees. There is a web cast on www.bettermanagement.com search under ‘parmenter’ and invest 40 minutes listening to ‘sorting the wheat from the chaff’ webcast. Click here to see full article

The following is an extract of the article: “How To Implement Winning Kpis In 16 Weeks”. Kaplan and Norton, in their groundbreaking book The Balanced Score¬¬card: Translating Strategy into Action, indicated that 16 weeks is sufficient time to establish a working balanced scorecard with KPIs. However, organizations of all sizes and complexity stumble with this [...]

Most organizations know their success factors, however few organizations have: worded their success factors appropriately segregated out success factors from their strategic objectives sifted through them to find their critical ones – their CSFs communicated the CSFs to staff Finding an organization’s CSFs is relatively simple step, and is the focus of this article.  I [...]

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