Winning KPIs Master Class

The missing link between Kaplan and Norton’s work and balance scorecards that work.

Research Findings:

72% confirmed that their performance measures were not KPIs and 28% said they were struggling with over 50 KPIs.

- Bettermanagement.com, USA, April 2007 webcast

Has been in the top 10 Performance Management Books on Amazon for over a year. You will receive a complimentary copy of “KEY PERFORMANCE INDICATORS – Developing, Implementing and Using Winning KPIs,” when you register for this workshop.

Workshop Overview:

The course will bring together decision-makers keen on the latest method and developments of performance management and expert views on the current marketplace from the various industries such as banking and finance, oil and gas, manufacturing, telecommunications and

regulatory bodies. The audience for the course is aimed at the CFO and their direct reports, human resource managers, TQM managers, etc; who are responsible for the organization-wide performance management, and consultants. The focus of the workshop seeks to show how key

performance indicators can work in best practice settings. Key performance indicators will show the highest and most efficient instance knowledge or intelligence about a company’s operations and their impact on finances. By gaining access to their KPIs, decision makers will transform their operations.

For Consultants:

David will be giving “winning KPIs implementer” certification to any consultants who attend this workshop and who complete a KPI project, using the methodology.  The “winning KPIs” implementer status will become a sought after international accreditation entitling recipient the use of the latest intellectual property upon membership

DAY 1:

• 9.00am – 5.00pm
• What are Key Performance Indicators?
• Difference between the 3 types of performance measures
• The common misunderstandings
• The characteristics of a winning KPI
• How KPIs tie to business goals and strategy
• Lead and lag indicators revisited
• The 10, 80, 10, rule for performance measures
• Finding the Critical Success Factors (CSFs) in Your Organization Case studies
• The three stage process
• WORKSHOP: Brainstorm the success factors in sector groups
• Learn how to use relationship mapping to find the success factors with the greatest influence (Airline example)
• WORKSHOP: shortlist the likely CSFs in your in Sector
• Brainstorming Performance Measures
• Using mind-maps to brainstorm measures
• Understanding the need for past, present, and future measures
• Workshop: Performance Measures in a couple of CSFs
• 12 Step Model to Develop and Use Winning KPIs
• The four foundation blocks
• Walk through the manual, understanding the questionnaires, Team worksheets and checklists, and

Workshops contained in the manual:

• SMT commitment
• Establishing a “winning KPI” team
• Establish a “just do it” culture for this project
• Setting-up a holistic KPI development strategy
• Marketing KPI system to all employees
• Identifying organisation-wide CSFs
• Recording of performance measures in a database
• Selecting team-level performance measures
• Selecting organizational “winning KPIs”
• Developing the reporting frameworks at all levels
• Facilitating the use of winning KPIs
• Refining KPIs to maintain their relevance
• Important Management Models
• Balance scorecards
• Beyond budgeting
• Decision based reporting

DAY 2:

• 9.00am – 5.00pm
• 12 Step Model to Develop and Use Winning KPIs Continued
• How to Present your Performance Measures
• Better practice reporting techniques
• Workshop: Develop reporting formats for the board and the senior management teams
• Cascading performance measures
• Learning how to cascade measures to teams
• Developing team balanced scorecards
• Workshop: Develop generic scorecards for teams. Each team will design two scorecards
• Using Technology to Enhance Performance Management
• Overall view of technology available
• Freeware to be evaluated
• Maximize use of existing software
• The intranet as the backbone
• Walk through the Performance Measures List in the manual
• KPIs for your enterprise
• A question and answer session where David shares his thoughts on the KPIs that are right for you
• Performance Measures and the Fit with Other HR
• Performance Measurement Initiatives
• Individual performance management (360 degree feedback, performance appraisals)
• Staff feedback and opinion
• Performance related pay
• KPIs: The Road Ahead- the implementation issues
• Case studies : lessons to learn
• Implementing in a not for profit organization
• Implementing in a small to medium enterprise
• The selling presentation to the SMT
• Workshop: workgroups will develop sales presentation suitable for their sector/industry

Who should Attend?

• This program is suitable for all staff responsible for monitoring and reporting the performance of a business unit, division or an organisation as whole.
• This program will be of particular benefit to:
• Human Resources Manager responsible for organisation – wide performance measurement
• CFOs and reporting accountants responsible for reporting performance measurement on a regular basis
• CEOs and General Managers who are dissatisfied with performance measurement in their organisation and wish to scope out a complete revisit in performance measurement
• Heads of Department
• Management who have been assigned the task to improve performance measurement in their organization
• Consultants who wish to be certified on this methodology

Why you Should Attend:

• This workshop gives insights to achieving winning key performance
• indicators. It gives a practical step by step methodology to rediscover your critical success factors and the underpinning winning key performance indicators. It will become clear how this could offer you a chance to leave a lasting legacy in your organization.

About Course Facilitator

David Parmenter is an international presenter who is known for his thought provoking and lively sessions, which have led to substantial change in many organisations. David is a leading expert in: the development of winning KPIs, replacing the annual planning process with quarterly rolling planning, quick month-end processes and converting reporting to a decision based tool. His work on KPIs has received international recognition.

He had spent 10 years researching extensively into why KPIs do not work in most organizations. He has speaking engagements in Asia Pacifi c and Europe.

David has an in-depth understanding of better practices of corporate accountants across all sectors. David has also worked for Ernst & Young, BP Oil Ltd, Arthur Andersen, and Price Waterhouse. David is a fellow of the Institute of Chartered Accountants in England and Wales.

David’s Parmenter’s Book “Key Performance Indicators – developing, implementing and using winning KPIs” reached number 1 for performance management books on Amazon and is on its way to becoming a best seller. Over 4,000 have attended his webcasts on www.bettermanagement.com.

When consulting, his clients included:

• Major banking corporations in London, Luxemburg, and New Zealand e.g. Swiss Banking Corporation, National Westminster Investment Bank
• Major oil companies such as BP Oil
• Government Departments in many areas including, Treasury, Education, Health, Social Welfare
• Tertiary institutions e.g. Victoria University , Te Wananga
• Telecom New Zealand
• Not for profit organizations such as, NZ Fire Service, Surf Life saving
• Companies who have attended his courses are a who’s who of European, Asian, and Australasian organizations