Introduction to Implementing Winning KPIs


For years many organisations have used what they thought were KPIs but the measures have not had the impact management and the Board were seeking. KPIs themselves are mislabelled and misused. Organisations with over 20 KPIs lack focus, lack alignment and under achieve. In fact, there are normally less than 10 true KPIs in an organisation and these are measured and reported 24/7, daily, or at the outside weekly.

David Parmenter’s work on KPIs has received international recognition. His book “Key Performance Indicators – developing, implementing and using winning KPIs” published in January 2007 is already being published in Chinese. This paper covers the latest thinking on KPIs. David believes that there are four types of performance measures and thus choosing the right mix is crucial for effective measurement and control.

This white paper will show you how to choose the right KPIs.  This paper will be useful for organisations regardless as to whether they have a balanced scorecard or not.

What you will gain

  • Access to electronic versions of all templates
  • distinguish between KPIs and key result indicators
  • explain the new thinking on KPIs
  • report measures to staff, management and the Board
  • use the checklists and templates designed to help you with your implementation
  • identify some performance measures of relevance to your organization

Table of Contents

  1. Introduction    3
  2. The four types of performance measures    7
  3. The characteristics of KPIs    9
  4. Importance of measuring current and future actions    11
  5. The 12 step model for implementing performance measures    12
  6. Reporting performance measures    24
  7. Immediate next steps    40
  8. Presenter’s biography    41
  9. Appendix 1: Identifying organization-wide CSFs    42
  10. Appendix 2: Success Factor (SF) Checklist    49
  11. Appendix 3: Checklist for identifying the CSFs    52
  12. Appendix 4:  List of performance measures    53