This workshop covers the latest thinking on KPIs. It is based on David Parmenter’s internationally recognised work on Winning KPIs and on his recent two KPI books.

Key Performance Indicators (KPIs), while used commonly around the world, have until now never been clearly defined.

KPIs have been mislabelled and misused. Management personnel have identified some measures as KPIs though these measures have never been genuine KPIs. The lack of understanding of performance measures has led most monitoring and reporting measures to fail. The casualty has often been the balanced scorecard, a brilliant tool that can only work if used appropriately. Organisations with over 20 KPIs lack focus, lack alignment and under achieve. In fact, there are normally less than 10 true KPIs in an organisation and these are measured and reported 24/7, daily, or at the outside, weekly.

The workshop covers how performance measures are broken into four groups (key result indicators, result indicators, performance indicators, and key performance indicators) for measurement and control. It covers how to link performance measures to strategy through critical success factors and how to cascade the performance measures to the organisation’s employees, particularly those in the “front line”.

It covers the implementation of the “Winning KPIs” methodology with practical examples and exercises to help you implement your own organisational KPIs. These will highlight immediate information about your company’s operations and the impact this has on the organisation’s critical success factors. It will also show you how to transform your operations to meet your business goals and strategies.

This ground-breaking approach will help you improve the way you use performance measures whether you are in private, public or in the not-for-profit sector. The workshop will also be valuable for a diverse range of organisations.

Why you should attend?

The workshop gives insights to achieving winning key performance indicators. It gives a practical step by step methodology to rediscover your critical success factors and the underpinning winning key performance indicators. It will become clear how this could offer you a chance to leave a lasting legacy in your organisation.

Who should attend?

This programme is suitable for staff responsible for monitoring and reporting the performance of a business unit, division or an organisation as whole.

The programme will be of particular benefit to:

  1. Human Resources Managers responsible for organisation wide performance measurement
  2. CFOs and reporting accountants responsible for reporting performance measurement on a regular basis
  3. CEOs and General Managers who are dissatisfied with performance measurement in their organisation and wish to scope out a complete revisit in performance measurement
  4. The team in charge of a balance scorecard implementation
  5. Consultants who wish to be certified on this methodology

DAY 1: 9.00am – 5.00pm

What are Key Performance Indicators?

• Difference between the four types of performance measures
• The characteristics of a winning KPI
• How KPIs tie to business goals and strategy
• Lead and lag indicators revisited
• The 10, 80, 10, rule for performance measures
• Importance of knowing your critical success factors

Understanding the myths of performance measurement that lead to failure
• By tying KPIs to pay you will increase performance
• Most measures lead to better performance
• All performance measures are KPIs
• Monitoring monthly performance measures will improve performance
• KPIs are financial and non financial indicators

Finding the critical success factors (CSFs) in your organization
• Case studies
• The three stage process
• Workshop: Brainstorm the success factors in sector groups
• Learn how to use relationship mapping to find the success factors with the greatest influence (Airline example)
• Workshop: Shortlist the likely CSFs in your in Sector using the relationship mapping technique

Brainstorming performance measures
• Using mind-maps to brainstorm measures
• Understanding the need for past, present, and future measures
• Workshop: Performance Measures in a couple of CSFs

12 Step model todevelop and use Winning KPIs
• The seven foundation blocks
• Walk through the book, understanding the questionnaires, Team worksheets and checklists, and workshops contained in the book

DAY 2: 9.00am – 5.00pm
12 Step Model to Develop and Use Winning KPIs
Continued

How to present your performance measures
How to improve your reporting of performance by the adoption of Stephen Few’s work Better practice reporting techniques.

Workshop: Develop reporting formats for the board and the senior management teams

Getting performance measures into teams
Learning how to get teams to develop their own team balanced scorecard

Workshop: Develop generic scorecards for teams.Each team will design two scorecards.

Case studies
• Non profit organisation
• Government department
• Manufacturer
• Service
• Airline
KPIs for your enterprise
A question and answer session where David shares his thoughts on your organisation’s KPIs

KPIs: The road ahead – the implementation issues
• Implementing KPIs in a not for profit organisation
• Implementing KPIs in a small to medium enterprise
• Selling the change to the SMT through their emotional drivers
Final workshop:
Workgroups prepare a small PowerPoint presentation (3 to 4 slides) covering their new insights into the CSFs, performance measures they are taking back to work, their next steps, outline of their sales pitch.

About Course Facilitator

David Parmenter is an international presenter who is known for his thought provoking and lively sessions, which have led to substantial change in many organisations. David is a leading expert in: the development of winning KPIs, replacing the annual planning process with quarterly rolling planning, quick month-end processes and converting reporting to a decision based tool.

His work on KPIs has received international recognition. He had spent 10 years researching extensively into why KPIs do not work in most organizations. He has spoken in over 30 countries in 6 continents.

John Wiley & Sons Inc have recently published three of David’s books titled “Winning CFOs: Implementing and Applying Better Practices” , “The Leading-edge Manager’s Guide to Success – strategies and better practices” and “Key performance Indicators for
Government and Non Profit Agencies”. His “Key Performance Indicators – developing, implementing and using winning KPIs” is now in its second edition and is a best seller.

David has also worked for Ernst & Young, BP Oil Ltd, Arthur Andersen, and Price Waterhouse. David is a fellow of the Institute of Chartered Accountants in England and Wales.

He has over 50 articles published in accounting, HR and management journals. He has won two ‘article of merit’ awards from the International Federation of Accountants. (2007 and 2009). His published articles titles include: “Quarterly rolling planning – removing the barriers to success”, “Throw away the annual budget”, “Beware corporate mergers”, “Implementing a Balanced Scorecard in 16 weeks not 16 months”, “Convert your monthly reporting to a management tool”, “Smash through the performance barrier”, “Is your board reporting process out of control?” “Implementing winning Key Performance Indicators”, “Quick month end reporting”, “ Conquest leadership – lessons from Sir Ernest Shackleton” etc.

 

Course Fees for USA March 2013 tour

The early bird price is US$1,800 for one person, US$3,200 for two, US$4,500 for three.

After 31 January 2013 the workshop attendance fee is US$2,000 per person.

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19/09/2013

&

20/09/2013

Boston , USA

One Person

US$1,800

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Two Person

US$3,200

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Three Person

US$4,500

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23/09/2013

&

24/09/2013

Dallas , USA

One Person

US$1,800

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Two Person

US$3,200

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Three Person

US$4,500

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26/09/2013

&

27/09/2013

Seatle, USA

One Person

US$1,800

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Two Person

US$3,200

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Three Person

US$4,500

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For Consultants: David will be giving “winning KPIs implementer” certification to any consultants who attend this workshop and who complete a KPI project, using the methodology. The “winning KPIs” implementer status will become a sought after international accreditation entitling recipient the use of the latest intellectual property upon membership.

Email :parmenter@waymark.co.nz