KPIs are a special performance tool, it is imperative that these are not included in any performance related pay discussions and agreements. KPIs are too important to be gamed by individuals and teams to maximise bonuses.  Whilst KPIs will show; 24/7, daily or weekly how teams are performing it is essential to leave the KPIs uncorrupted by performance related pay. All bonus schemes should follow the foundation stones I have set out in a paper including the measuring of performance retrospectively  read more for the foundations stones.

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A Viking with a mother’s heart - management lessons from Shackleton

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Finding your organisation’s critical success factors - the missing link in performance management.

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Quarterly Rolling Forecasting is one of the most important management tools of this decade and is a process that will revolutionise any public or private sectore organisation.

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In this article I will support my belief that to replicate Toyota’s success is a fifteen year journey, and although a daunting period it is a worthwhile journey. To succeed there needs to be all three layers of management in place who have lived the change process. The checklist below sets out the journey you will need to undertake.

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