A really good introduction to KPIs. I’ve had this in my library since the 1st version came out a few years ago. I work with balanced scorecards and this book helped push me in the right direction when I was struggling to get started. A few people have complained that the templates in the book are only available in electronic format for a fee on his website but everything you need is in the book to get started. I recommend this book to anyone getting started with balanced scorecard or other measurement methods. I just bought the audiobook version and includes over 100 pages of templates and other materials in pdf format. Key Performance Indicators (KPI): Developing, Implementing, and Using Winning KPIs.