When you are trying to implement a performance mesurements system in a non-profit it is extremely important to have tools that are clear, concise and useful. Parmenter’s book Key Performance Indicators especially the second edition played a clear role in helping me design indicators that made the most sense. Further the info in the book played a key role in helping my office develop workshops to explain how to develop indicators and identify indicators for support as well as social service program areas that made the most sense. I highly recommend this book if this is the dierction you are moving in.