The main purpose of this book is to be a practical methodology to implement KPIs, and it does this reasonably well.

I would say that many recommendations throughout the book will be of good use, although there are several concepts that are applicable in a cultural environment that is more common to multinational companies or very large local companies.

The best chapter of this book is the first, where David Parmenter discusses the concept of a KPI, from a practical point of view. He divides indicators in three basic types, that makes sense and help understand them:

• KRI – Key Results Indicator
• PI – Performance Indicator
• KPI – Key Performance Indicator

In this chapter, he emphasizes the fact that KPIs are just the few main indicators that management of a business must identify, so that they focus on the right things… Something to remember all the time when you are implementing BSCs, Dashboards and the like.

The proposed approach behind this methodology is a practical one. It is for those that want faster results. The final phrase of the book could be: “roll up your sleeves and put KPIs to work as fast as you can”.