Description

A sample from the 400 performance measures featured in the KPI database included in the 4th Edition

The following database is a listing of performance measures to help start this process off. These measures will be a valuable resource when looking at performance measures during workshops.

I have been influenced by Stacey Barr’s work and agree that it is beneficial to evaluate potential measures by asking two questions for each potential measure:

1. How strong an indicator of performance is this measure? (5 = very strong, 1 = very weak)
2. How feasible will it be to measure this? (5= very easy as will already be system generated , 3 = special request will be required to gather data, 1 = very difficult to gather data)

The strength of the measure should be evaluated with regards to the critical success factor you are working with. My weightings are thus only guidelines.

Measure	Frequency of Measurement	Time period (Past, Current, Future)	Result / Performance indicator	Team (s) That Would Use Measure	Strength	Feasibility	Sector (s) That Would Use Measure	Key word	Performance measure category
Date of next visit to key customers (by customer name reported to CEO)	Weekly	Future	P	S&M	5	5	All private sector	Customer (Key)	1
Number of key customer complaints where senior management needed to instigate the remedial action	Monthly	Past	P	S&M	5	5	All private sector	Customer (Key)	1
Number of initiatives completed from the recent key customer satisfaction survey	Weekly for three months post survey	Past	P	S&M	5	5	All sectors	Customer (Key)	1
Number of initiatives planned for next month, months two to three, four to six, to attract new customers to purchase/use our goods or services	Monthly	Future	R	Marketing	5	5	All sectors	New customer	1
Late deliveries / incomplete deliveries to key customers	24 / 7	Current	P	Dispatch	5	5	Service	On-time delivery	2
Percentage of on-time  delivery ( show progress over last eighteen months)	Monthly	Past	R	Dispatch	5	5	All sectors	On-time delivery	2
List of key customers where time since last order >  ___ weeks	Weekly	Past	R	S&M	5	5	All sectors	Order processing	2
Near miss incidents which could have involved pollution of the environment	24 / 7	Current	R	Production	5	5	Manufacturing	Accidents	3
Accidents and breaches of safety (reported to the CEO immediately)	24 / 7	Current	R	HR	5	5	All sectors	Accidents	3
Number of safety inspections planned for next month	Monthly	Future	R	HR	5	5	All sectors	HSE	3
Health and Safety issues raised and not resolved after 2 weeks	Weekly	Past	R	HR	5	5	All sectors	HSE	3
Volunteers recruited in month	Monthly	Past	R	Operations	5	5	Charity	Community involvement	4
Number of environmental complaints received in a week	Weekly	Past	R	PR	5	5	All sectors	Environment	4
Number of positive press releases issued to the  papers and journals in the past 30 days /60 days	Monthly	Past	R	PR	5	5	All sectors	PR	4
Candidates (not key positions) who have not responded within 48 hours to their job offer ( reported to two layers of management)	24/7, Daily	Current	P	HR	5	5	All sectors	Recruiting	5
Key position job offers that are over 48 hours old and have not yet been accepted by the chosen candidate (report daily  to CEO/GM)	24 / 7	Current	P	HR	5	5	All sectors	Recruiting	5
Expressions of interest from potential candidates, which have not been responded to within three days of receipt of interest	Daily	Current	P	HR	5	5	All sectors	Recruiting	5
Recruitments in progress for which the last interview was over two weeks ago	Weekly	Past	P	HR	5	5	All sectors	Recruiting	5
Number of planned CEO recognitions for next week/two weeks	Weekly	Future	P	HR	5	5	All sectors	Recognition	6
Number of planned recognitions in the next week/two weeks by each manager	Weekly	Future	P	HR	5	5	All sectors	Recognition	6
Number of CEO recognitions made in the past week/two weeks	Weekly	Past	P	HR	5	5	All sectors	Recognition	6
Employee complaints still unresolved after two weeks	Weekly	Past	R	HR	5	5	All sectors	Staff satisfaction	6
Number of initiatives implemented after staff satisfaction survey	Weekly for four months post employee survey	Past	P	HR	5	5	All sectors	Staff satisfaction	6
Free cash flow (operating cash flow minus capital expenditures)	Monthly	Past	R	Accounting	5	5	All private sector	Cashflow	7
The average number of days of production in current key raw materials in stock	Monthly	Past	R	Accounting	5	5	All private sector	Cashflow	7
Debt-to-equity ratio	Monthly	Past	R	Accounting	5	5	All private sector	Cashflow	7
Number of abandonments to be actioned in the next 30 days, 60 days and 90 days	Weekly	Future	P	All teams	5	5	All sectors	Abandonment	8
List of abandonments in last month by team	Monthly	Past	P	All teams	5	5	All sectors	Abandonment	8
Key products that are anticipated to be “out of stock” before next delivery (notified to CEO)	Daily	Current	R	Production	5	5	All private sector	Inventory	9
Late changes to new major products after design completion	Monthly	Past	R	R&D	5	5	Manufacturing	New products	10
Number of new innovations that will be fully operational in the next three months by department	Monthly	Future	R	All teams	5	5	All sectors	Innovation	11
List of late time sheets	Weekly	Past	R	All teams	5	5	Service	Lean Processes	11
Number of beds unoccupied for over 24 hours	Daily	Past	R	Operations	5	5	Health	Lean Processes	11
Number of operations cancelled because of shortage of beds	Daily	Past	R	Operations	5	5	Health	Lean Processes	11
Teams not represented in the in-house courses to be held in the next two weeks (reported daily to the CEO)	Daily	Future	P	All teams	5	5	All sectors	Training	11
Production yield (Percentage of product produced fit for purpose over total product produced)	Weekly	Past	R	Production	5	5	Manufacturing	Production	12
Breaches in IT protocols	Daily	Current	P	IT	5	5	All sectors	Security	12
Date of last test of recovering data from a back-ups held at a remote site	Monthly	Past	P	IT	5	5	All sectors	Security	12
List of late projects by manager reported weekly to the senior management team	Weekly	Past	P	Project teams	5	5	All sectors	Projects	13
Number of initiatives completed from the recent in-house satisfaction survey on HQ functions	Weekly for three months post survey	Past	P	Head Office	5	5	All sectors	Head office	14

Table key:

Past = All measures measuring past activity (Note: Yesterday’s activity is considered a current measure.)

Current = Yesterday’s or today’s activity

Future = Measuring an event that is to occur in the future (date of next meeting with key client, date of next promotion, etc.)

Performance measure categories:

1. Customer  / Key Customer/ New  Customer/ Sales pipeline/ Call Center / Brand Recognition
2. Quality / On-time Delivery / Order Processing / Pricing
3. Health & Safety / Accidents/ Emergency response
4. Linkage with Local Community / Environmental / Waste / Public Relations
5. Recruiting / Student Internships
6. Employee Satisfaction / Absenteeism/ Staff turnover/ Recognition / Leave communication
7. Capital Expenditure / Cashflow/ Cost Control/ Debtors/ Financial Reporting/ Profitability
8. Internal Processes/ Abandonment / Contractor Management/ Help Desk/ Payables/ Payroll/ Staff Management
9. Stock Levels / Stock Outs
10. New Products / Research & Development / Patents
11. Innovation / Lean Processes / Training
12. Production / Maintenance / Utilization / Security / Systems / Vehicles
13. Projects
14. Head Office

There are some steps you need to do before using any KPI database

These are set out in my Critical Success Factor and KPI Toolkits 

Testimonials on the KPI book  4^th edition (Amazon)

Great, informative, and practical. It is worth much more than many available training programs on Performance and Strategy Management. Highly recommended.

I have read both the 3rd and the 4th editions of this book. Firstly, this book clearly defines what a KPI is and the myths around KPIs. Different types of measures and how to report them are clearly explained. Also, the author introduces a concept called Critical Success Factor (CSF) – what it is, why it is so important to organisations and why all KPIs should be derived from CSFs. Compared to the 4th edition (I call the 4th edition as KPI yellow bible), exercises are there on wording measures, a new chapter is introduced on measures characteristics, and I feel overall it is more organised. I strongly recommend this book to anyone interested in setting up KPIs in their organisation.