Key Performance Indicators – Developing and Implementing KPIs

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Key performance indicators (KPIs), while used commonly around the world, have never until now been clearly defined. Management personnel have identified measures as KPIs though these measures have never been KPIs. The lack of understanding of performance measures has led most monitoring and reporting of measures to fail. The casualty has often been the balanced scorecard, a brilliant tool that can only work if the appropriate measures are in it. Fully revised and updated, Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition represents a significant shift in the way KPIs are developed and used, with an abundance of implementation tools.

Key performance indicators (KPIs), while used commonly around the world, have never until now been clearly defined. Management personnel have identified measures as KPIs though these measures have never been KPIs. The lack of understanding of performance measures has led most monitoring and reporting of measures to fail. The casualty ha soften been the balanced scorecard, a brilliant tool that can only work if the appropriate measures are in it. Fully revised and updated, Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition represents a significant shift in the way KPIs are developed and used, with an abundance of implementation tools.

“David Parmenter has a knack of getting to the heart of the issue, a good trait for a KPI consultant. His book is no different: David minces few words about what a key performance indicator is and isn’t and how true KPIs can dramatically impact business performance. This pragmatic guide is chock-full of useful forms and tips that will enable any burgeoning performance manager to succeed in creating effective KPIs.”

— Wayne Eckerson, Director

TDWI Research

“David has done it again—he has harvested the best ideas from the wide array of books, articles and white papers on performance measurement, and crafted them into a single, easy to understand ‘how-to’ book. Not only does he support every concept with the original thought-leader’s ideas, case studies and solid examples, but he also weaves them into an overall best-practice KPI approach. This book is more than a ‘must-read’ . . . it is a ‘must-do’ for every performance measurement practitioner.”

— Brett Knowles, Founder

pm2 – Performance Measurement & Management

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Praise for the first edition

“Developing the right KPIs is a problem for most organizations. David Parmenter’s insightful approach offers a practical guide that will help managers to overcome these problems and turn concepts into reality in a timely way.”

— Jeremy Hope, Cofounder and Director

Beyond Budgeting Roundtable and author of Reinventing the CFO


“This is a must-read book for all senior managers. The correct selection and deployment of performance measures is essential to ensure that all resources and effort are focused on achieving business strategy . . . and yet so many organizations select the wrong performance measures. This is a straightforward and practical book that clearly explains what ‘key performance indicators’ are and how they should be used as part of an integrated performance

improvement strategy.”

— Dr. Robin Mann, Director

Centre for Organisational Excellence Research, Massey University & Ltd, New Zealand


“With this book, David Parmenter has clearly established himself as the King of KPIs. Everything you need to master and implement a KPI-driven strategy is here.”

— Harry Mills, author

The Rainmaker’s Toolkit

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First 10 minutes of 8th TEC Asia Annual Meet

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