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A guide for implementing KPIs in government and non-profit agencies

Performance measurement is failing organizations worldwide, whether they are multinationals, government departments, or non profit agencies. The KPIs that have been adopted were dreamed up one day without any linkage to the critical success factors of the organizations. The lack of understanding of performance measures has led most monitoring and reporting of measures to fail, including balanced scorecard initiatives.

1. A companion to Parmenter’s earlier book, Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Third Edition, this book represents a significant shift in the way KPIs are developed and used in government and non-profit agencies. It is designed to help managers who are about to embark on a KPI project, with features to assist you with implementation, including:

  1. Discussion of the myths of performance measurement
  2. Understanding the dark side of measures
  3. Revitalizing performance management, including reference to the work of the paradigm shifters (Drucker, Collins, Welch, Hamel, Peters & Waterman)
  4. A 12-step “winning KPI” methodology
  5. A kit to help you find your organization’s critical success factors
  6. Government and non profit agency examples and case studies
  7. Suggestions on how to help sell the process
  8. Templates for reporting performance measures
  9. A companion website with free and for fee electronic media to save you time

2. All templates in the book + additional PowerPoint presentations

In the book, I have many templates, checklists, workshop templates, PowerPoint slide decks, one page report formats to help the reader. Readers will find it cost beneficial to purchase the electronic versions, thus avoiding a time consuming formatting exercise. As I only make USD$1.50 per book, I need to sell the electronic versions as they represent over USD$30,000 of my time over the years I have developed them.

Buy electronic templates from the Book

3.The electronic templates include:

  1. Indicative KPI roll-out time frame template
  2. Agenda and content of a two day critical success factor workshop
  3. The workshop exercises
  4. Sphere of influence mapping template
  5. KPI reporting formats
  6. Questionnaire on employees’ view on KPIs
  7. Employee concerns and learning issues worksheet
  8. Agenda for staff roadshow to promote KPI project
  9. Marketing the KPI system to all employees checklist
  10. Half-day workshop timetable for the senior management team to sell the KPI project
  11. One day KPI focus group on CSFs and associated performance measures
  12. One day focus group agenda and timetable
  13. Senior management team commitment checklist
  14. Senior management team questionnaire
  15. Selecting a facilitator checklist
  16. KPI development strategy checklist
  17. KPI development strategy worksheet
  18. The KPI project facilitator’s role checklist
  19. Establishing a KPI project team checklist
  20. Establishing a KPI project team questionnaire
  21. KPI 360-degree questionnaire
  22. “Just do it” KPI project checklist
  23. “Just do it” KPI project worksheet
  24. Job description for the KPI team leader
  25. Workshop preparation checklist
  26. Draft of the CEO invitation to attend the two day critical success factors workshop
  27. Common critical success factors and their likely measures for government and non-profit agencies
  28. Preparing a list of draft operational success factors checklist
  29. List of common operational success factors (broken down by different types of entities- hospital, school/university, local municipality, police force, armed forces, development bank, tax collecting agencies, professional body, government department)
  30. List of common outcome statements
  31. Agenda and timetable for a two day critical success factor workshop
  32. Instructions for the break out exercises in the critical success factors workshop
  33. A list of empty words sourced from Stacey Barr’s work
  34. Wording of measures exercise template
  35. Characterizing measures template
  36. Proposed agenda for the staff KPI workshop
  37. Exercises in the staff KPI workshop
  38. Understanding of the organisation’s critical success factors worksheet
  39. Checklist to ensure you have a successful staff workshop
  40. Key tasks for recording performance measures
  41. Checking KPIs against the 7 characteristics

4. The PowerPoint templates

  1. A strategy PowerPoint slide deck
  2. Selling the KPI project to the CEO
  3. Selling the KPI project to the staff in your organisation

5. PDF version of updated chapters

As the book is six years old, I have included some additional updated chapters reflecting my latest work. It is unlikely that this edition will be re-published.

Dear David,

“David’s methods for the development and implementation of KPIs is straightfor­ward, clear, and above all else, practical. Anyone interested in implementing KPIs for the first time in his or her organization will find this book an invaluable resource.”

SUZANNE TUCKER, CEO, The CFO Edge, Inc.

More Testimonials

  • The main purpose of this book is to be a practical methodology to implement KPIs, and it does this reasonably well. I would say that many recommendations throughout the book will be of good use, although there are several concepts that are applicable in a cultural environment that is more common to multinational companies or […]

    A rational methodology to implement KPIs РJose Ernesto Passos (Ṣo Paulo, SP Brazil)

  • This book got to the encounter of my longings. Very didactic, clear and objective, with certainty it will join value to my projects.

    More practical impossible! – Fernando Landim (Brazil)

  • This was a very easy concise yet comprehensive framework and structure for developing and implementing KPI’s. It distinguishes true KPI’s from performance indicators or results indicators which people gravitate to as they think they are KPI’s. This laid out a logical framework to follow. It is an easy read and provides many checklists as well […]

    Great Framework for Developing and Implementing KPI’s – S. Boisjoly (Toronto Canada)

  • Mr. Parmenter’s book/manual helped me to better understand KPIs. The book offers a step-by-step process to help any organization set up KRIs, KPIs and PIs to allow top management to manage and employees to be empowered and to realize their effect on the organizations goals. Well worth reading! I’m hoping our organization will try this […]

    A “manual” to help define your KPIs – Lee (Cincinnati, OH)

  • I read this book in order to get up to speed on KPI based reporting systems prior to implementing one. There are excellent suggestions and guidlines that steer you in the right direction. The authors writing style is excellent.

    If you are implementing a KPI based reporting system buy this book – G Mason (East Anglia, UK)

  • Getting your performance measures right is vitally important to the performance of your organisation and will mean the difference between success and failure. All too often I see organisations drown in a sea of useless measures (analysis paralysis) with no clear focus. Other organisations see measures as something only the bean counters should do. Providing […]

    A Masterpiece – Mr. Thomas J. Morgan “b00k worm” (Glastonbury)

  • David’s KPI methodology is easy to understand and share, and facilitates the identification and implementation of KPIs in any business. His approach drives improvement in operational performance.

    Scott Hodge, President and Performance Architect, Associates in Management Excellence

  • David’s methods for the development and implementation of KPIs is straightforward, clear, and above all else, practical. Anyone interested in implementing KPIs for the first time in his or her organization will find this book an invaluable resource.

    Suzanne Tucker, CEO, The CFO Edge, Inc.

  • We worked with David Parmenter’s methodology since 2013. The ‘winning KPIs’ methodology works extremely well alongside the implementation of ‘lean’ in our business. I wholeheartedly recommend this book and methodology to those who have been tasked with developing KPI’s that can change behaviors and deliver a broad range of improved business results.

    Louise O’Connell, Strategy and Performance Manager, Nelson Management Limited

  • I would recommend this methodology to all Executives who are looking to break free from KPI’s that have previously delivered poorer performance outcomes than you and your teams deserve.

    Cameron, CFO

  • The main benefits we have seen from the KPI project have been educating the business that measurement is not a bad thing. In fact the achievement we are proud about is that we now have a culture where people want to be measured.

    Jordan, KPI team Leader

  • I would recommend this methodology to all CEO’s who are seeking to more easily see the granular performance of their business. We’ve moved from being a backwards looking business, where teams politick and marked their own homework to a more lithe and forward looking company, with live and objective reporting which guides us to focus […]

    Mike, CEO

This book will answer the following questions:

  • What is a KPI?
  • What makes a good KPI?
  • How do you measure KPIs?
  • Types of performance measures?
  • Why only a few measures are KPIs?
  • What are the steps to take to design a KPI?
  • How do you implement KPIs in public sector organisations?
  • How do you implement KPIs in a government agency?
  • Why balance scorecards often fail to deliver?
  • Why many KPIs do not work?
  • How do you establish KPIs?