I offer a database of measures with the following warnings

1. If you have read any of my KPi work you will know that not all measures are KPI. I call it a KPI database to confornm with the general terninology only.
2. Would it not be nice to simply cherry pick KPIs from a list and use them to enhance your organisation’s performance?  However, this will not work for many reasons:

• You need a three stage process to find the right KPIs for your organisation,

Stage 1: Getting the enterprise committed to the change and up-skilling the in-house KPI team,

Stage 2: Ascertaining your organization’s operational critical success factors, those “issues or aspects of organizational performance that determine ongoing health, vitality, and well-being.”

Stage 3: Determining metrics and getting them to drive performance

• There 3 common confusions on what KPIs are
• There are in fact four types of performance  measures

A sample from the 400 performance measures in the newly updated KPI database

The following database is a listing of performance measures to help start this process off. These measures will be a valuable resource when looking at performance measures during workshops. You can acquire this database electronically (for a small fee).

I have been influenced by Stacey Barr’s work and agree that it is beneficial to evaluate potential measures by asking two questions for each potential measure:

1. How strong an indicator of performance is this measure? (5 = very strong, 1 = very weak)
2. How feasible will it be to measure this? (5= very easy as system generated, 3 = special request will be required to gather data, 1 = very difficult to gather data)

The strength of the measure should be evaluated with regards to the critical success factor you are working with. My weightings are thus only guidelines.

Table key:

Past = All measures measuring past activity (Note: Yesterday’s activity is considered a current measure.)

Current = Yesterday’s or today’s activity

Future = Measuring an event that is to occur in the future (date of next meeting with key client, date of next promotion, etc.)

Performance measure categories:

1. Customer  / Key Customer/ New  Customer/ Sales pipeline/ Call Center / Brand Recognition
2. Quality / On-time Delivery / Order Processing / Pricing
3. Health & Safety / Accidents/ Emergency response
4. Linkage with Local Community / Environmental / Waste / Public Relations
5. Recruiting / Student Internships
6. Employee Satisfaction / Absenteeism/ Staff turnover/ Recognition / Leave communication
7. Capital Expenditure / Cashflow/ Cost Control/ Debtors/ Financial Reporting/ Profitability
8. Internal Processes/ Abandonment / Contractor Management/ Help Desk/ Payables/ Payroll/ Staff Management
9. Stock Levels / Stock Outs
10. New Products / Research & Development / Patents
11. Innovation / Lean Processes / Training
12. Production / Maintenance / Utilization / Security / Systems / Vehicles
13. Projects
14. Head Office

To get my latest work

Buy my implementation guides and accompanying electronic media to get you started.

How to implement winning KPIs (180 page Whitepaper + electronic templates)

Finding your Organization’s Critical Success Factors – implementation guide (Whitepaper 115 pages+ electronic templates)

 and buy the Database of Measures and Associated Success Factors 4th Edition