When you are trying to implement a performance mesurements system in a non-profit it is extremely important to have tools that are clear, concise and useful. Parmenter’s book Key Performance Indicators especially the second edition played a clear role in helping me design indicators that made the most sense. Further the info in the book…

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A really good introduction to KPIs. I’ve had this in my library since the 1st version came out a few years ago. I work with balanced scorecards and this book helped push me in the right direction when I was struggling to get started. A few people have complained that the templates in the book…

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David’s KPI methodology is easy to understand and share, and facilitates the identification and implementation of KPIs in any business. His approach drives improvement in operational performance.

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“David’s methods for the development and implementation of KPIs is straightfor­ward, clear, and above all else, practical. Anyone interested in implementing KPIs for the first time in his or her organization will find this book an invaluable resource.”

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