Though the book is written to satisfy the necessities of a large organization and my application was for a small firm (a “flat” organization with less than 35 employees), the information was sufficiently concise and complete, that I could readily modify the recommendations and net strong results. I recommend this book for anyone seeking to…

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When you are trying to implement a performance mesurements system in a non-profit it is extremely important to have tools that are clear, concise and useful. Parmenter’s book Key Performance Indicators especially the second edition played a clear role in helping me design indicators that made the most sense. Further the info in the book…

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A really good introduction to KPIs. I’ve had this in my library since the 1st version came out a few years ago. I work with balanced scorecards and this book helped push me in the right direction when I was struggling to get started. A few people have complained that the templates in the book…

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David’s KPI methodology is easy to understand and share, and facilitates the identification and implementation of KPIs in any business. His approach drives improvement in operational performance.

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“David’s methods for the development and implementation of KPIs is straightfor­ward, clear, and above all else, practical. Anyone interested in implementing KPIs for the first time in his or her organization will find this book an invaluable resource.”

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KPI (Key Performance Indicator) is overused. Parmenter does a great job in distinguishing between KPI’s and KRI’s(Key Results Indicators) as well as KPI’s vs. plain ‘ol “PI’s” or Performance Indicators. This is the most useful book I found on KPIs.  

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I strongly recommend this book if you want to learn deeply about KPIs, PIs, KRIs and RIs. It also stresses the importance of having CSF (Critical Success Factors). Part I, with 5 chapters, it’s already worth the price of the book. In Part II the author outlines his methodology to implement KPIs in an organization.  Excellent…

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David Parmenter is truly a king of KPIs.  I have read both the 3rd and the 4th editions of this book. Firstly, this book clearly defines what a KPI is and the myths around KPIs. Different types of measures and how to report them are clearly explained. Also, the author introduces to a concept called…

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