A simple guide for implementing KPIs in government and non-profit agencies

Performance measurement is failing organizations worldwide, whether they are multinationals, government departments, or non profit agencies. The KPIs that have been adopted were dreamed up one day without any linkage to the critical success factors of the organizations. The lack of understanding of performance measures has led most monitoring and reporting of measures to fail, including balanced scorecard initiatives.

A companion to Parmenter’s earlier book, Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Third Edition, this book represents a significant shift in the way KPIs are developed and used in government and non-profit agencies. It is designed to help managers who are about to embark on a KPI project, with features to assist you with implementation, including:

  • Discussion of the myths of performance measurement
  • Understanding the dark side of measures
  • Revitalizing performance management, including reference to the work of the paradigm shifters (Drucker, Collins, Welch, Hamel, Peters & Waterman)
  • A 12-step “winning KPI” methodology
  • A kit to help you find your organization’s critical success factors
  • Government and non profit agency examples and case studies
  • Suggestions on how to help sell the process
  • Templates for reporting performance measures
  • A companion website with free and for fee electronic media to save you time

This book comes with some PDF downloads, and is a A-Z guide on how you go about finding measures that will help your government agency on the journey from good to great. For people working on a KPI project, can purchase the electronic version of the book templates plus useful PowerPoint presentations from the link below. For more information about the book, click on the book cover link.

Book CoverBuy this book @ AmazonA sample of some e-templates available at no charge to book owners

This book will answer the following questions:

  • How do you measure KPIs?
  • What is a KPI?
  • Types of performance measures?
  • What makes a good KPI?
  • Why only a few measures are KPIs?
  • Why balance scorecards often fail to deliver?
  • What are the steps to take to design a KPI?
  • Why many KPIs do not work?
  • How do you implement KPIs in public sector organisations?
  • How do you establish KPIs?
  • How do you implement KPIs in a government agency?

All templates in the book + additional PowerPoint presentations

In the book, I have many templates, checklists, workshop templates, PowerPoint slide decks, one page report formats to help the reader. Readers will find it cost beneficial to purchase the electronic versions, thus avoiding a time consuming formatting exercise. As I only make USD$1.50 per book, I need to sell the electronic versions as they represent over USD$30,000 of my time over the years I have developed them.

Buy electronic templates from the Book

The electronic templates include:

  • Indicative KPI roll-out time frame template
  • Agenda and content of a two day critical success factor workshop
  • The workshop exercises
  • Sphere of influence mapping template
  • KPI reporting formats
  • Questionnaire on employees’ view on KPIs
  • Employee concerns and learning issues worksheet
  • Agenda for staff roadshow to promote KPI project
  • Marketing the KPI system to all employees checklist
  • Half-day workshop timetable for the senior management team to sell the KPI project
  • One day KPI focus group on CSFs and associated performance measures
  • One day focus group agenda and timetable
  • Senior management team commitment checklist
  • Senior management team questionnaire
  • Selecting a facilitator checklist
  • KPI development strategy checklist
  • KPI development strategy worksheet
  • The KPI project facilitator’s role checklist
  • Establishing a KPI project team checklist
  • Establishing a KPI project team questionnaire
  • KPI 360-degree questionnaire
  • “Just do it” KPI project checklist
  • “Just do it” KPI project worksheet
  • Job description for the KPI team leader
  • Workshop preparation checklist
  • Draft of the CEO invitation to attend the two day critical success factors workshop
  • Common critical success factors and their likely measures for government and non-profit agencies
  • Preparing a list of draft operational success factors checklist
  • List of common operational success factors (broken down by different types of entities- hospital, school/university, local municipality, police force, armed forces, development bank, tax collecting agencies, professional body, government department)
  • List of common outcome statements
  • Agenda and timetable for a two day critical success factor workshop
  • Instructions for the break out exercises in the critical success factors workshop
  • A list of empty words sourced from Stacey Barr’s work
  • Wording of measures exercise template
  • Characterizing measures template
  • Proposed agenda for the staff KPI workshop
  • Exercises in the staff KPI workshop
  • Understanding of the organisation’s critical success factors worksheet
  • Checklist to ensure you have a successful staff workshop
  • Key tasks for recording performance measures
  • Checking KPIs against the 7 characteristics

A list of performance measures suitable for government and non-profit agencies

  • A list of 300 vetted performance measures

The PowerPoint templates

  • A strategy PowerPoint slide deck
  • Selling the KPI project to the CEO
  • Selling the KPI project to the staff in your organisation

PDF version of updated chapters

  • As the book is six years old, I have included some additional updated chapters reflecting my latest work. It is unlikely that this edition will be re-published.

 

David Parmenter is a leading thinker on performance measurement. I admire his work very much. This application of David’s seminal thinking on KPIs to the public and non profit sectors is a major contribution to the field. Any practitioner or manager who is serious about improving measurement in their organizations should read this book.
Dean R. Spitzer, PhD, Author of Transforming Performance Measurement
Government and non profit agencies are both completely different and at the same time exactly the same as private sector organizations. David has done a brilliant job of presenting the best practices and lessons (hard) learned from the private sector, as applied in the mission driven sector. This powerful and unique view should help prevent society from ‘re-learning’ what has been learned, and leverage those best practices forward to benefit all. This work surpasses all previous works in capturing what society has learned and applying it where it is needed most.
Brett Knowles, Executive Partner, pm2 – Performance Measurement & Management
It’s about time someone raised the questions that David Parmenter does in his new book Key Performance Indicators for Government and Non Profit Agencies. For too long, managers and strategy and performance professionals have blindly followed assumptions about what performance measurement is about, wasting vast amounts of time and effort measuring the wrong things in the wrong ways. David reminds us, in his usual practical fashion, how to return to a more meaningful way of measuring performance.
Stacey Barr, author, presenter, and facilitator, PuMP Performance Measure Blueprint Workshops and Online Programs
It’s about time someone raised the questions that David Parmenter does in his new book Key Performance Indicators for Government and Non Profit Agencies. For too long, managers and strategy and performance professionals have blindly followed assumptions about what performance measurement is about, wasting vast amounts of time and effort measuring the wrong things in the wrong ways. David reminds us, in his usual practical fashion, how to return to a more meaningful way of measuring performance.
Stacey Barr, author, presenter, and facilitator, PuMP Performance Measure Blueprint Workshops and Online Programs
I like it very much since many details were useful for government and non profit agencies. I recommend one who going to establish your own BSC should take this into consideration.
Amazon Customer
Good Book with pracatical approach….
Rapin
David Parmenter is a leading thinker on performance measurement. I admire his work very much. This application of David’s seminal thinking on KPIs to the public and non-profit sectors is a major contribution to the field. Any practitioner or manager who is serious about improving measurement in their organizations should read this book.
Dr. Dean
As an evaluators for a large non-profit social service agency I am always on the look out for tools that can assist me in strengthening my evaluation toolkit. Since there has been a major emphasis on performance indicators in both non-profit and government I had a keen interest in reading Parmenter’s book since my major problem is developing key performance indicators that make the most sense. Overall David’s book is not only concise and thorough, but it also provides a useful set of tools and a roadmap to develop key performance indicators that work in assessing program performance. I highly recommend the book.
Stanley Capela
Very useful book. Practical Guide to Winning KPI Concept. Very helpful to me to know more about KPI establishment.
Mostashar