Your cart is currently empty!
Search results for: “davidparmenter.com”
-
5 steps for teams to ascertain relevant measures from the organisation’s critical success factors
These steps are best undertaken in a two-day workshop. Step 1: Train attendees to derive measures from the CSFs When designing measures, you need a very structured process. You begin with the CSF that will be the easiest to measure, and then you ask the audience “What results you would expect to see if the…
-
The 4 tasks to ascertain your organisation’s critical success factors
By David Parmenter To help organisations around the world find their CSFs, I have developed a four-task process. Task 1: Documenting the already identified success factors Review the strategic plans covering the past 10 years, then extract and develop success factors from these documents. You may find an old strategic document, written by a talented…
-
The three-stage process to ascertain your organisation’s CSFs and find the right KPIs
By David Parmenter (Extract from the CSFs implementation guide) Many organizations that have operated with key performance indicators (KPIs) have found the KPIs made little or no difference to performance. In many cases this was due to a fundamental misunderstanding of the issues. Organizations often begin to develop a KPI system by immediately trying to select KPIs…
-
The 7 myths why KPIs do not work
By David Parmenter Key performance indicators (KPIs) in many organizations are a broken tool. Measures are often a random collection prepared with little expertise, signifying nothing. KPIs should be measures that link daily activities to the organization’s critical success factors (CSFs), thus supporting an alignment of effort within the organization in the intended direction. Here…
-
The six common misunderstandings regarding critical success factors
By David Parmenter It is concerning that many organizations run their enterprise without shared and communicated CSFs. For this to happen there has to be a serious misunderstanding. I have set out in Exhibit 1 some common misunderstandings. Exhibit 1 Common misunderstanding regarding critical success factors (extract from the CSFs implementation guide) Common Misunderstandings Better practice solution Thinking that “We…
-
Distinguishing Between CSFs and External Outcomes
By David Parmenter This is an extract from my “Finding your organisation’s critical success factors” implementation guide (whitepaper + e-templates) Organisations have always worked with external outcomes. In fact, many performance measures have been designed to report on whether these outcomes have been achieved or not. These measures are frequently Key Result Indicators, certainly never KPIs. You can look at…
-
Your organisation’s critical success factors – the missing link in performance management
By David Parmenter Background Understanding, measuring and managing critical success factors, is increasingly important to ensuring the survival and future prosperity of organizations, in these times of economic recession and uncertainty. Most organizations know their success factors, however few organizations have: It is the CSFs, and the performance measures within them, that link daily activities…
-
Why ascertaining your Critical Success Factors is so important
By David Parmenter Operational Critical Success Factors—the Missing Link Where the operational CSFs are not widely known, each manager will have their own view as to what is important and prioritize work accordingly. Many counterproductive activities will thus occur based on the premise “What is important to me is important to the organisation”. For a…
-
Area of Mastery – CSFs
Do you know your organisation’s critical success factors? I was first introduced to critical success factors by the talented people who wrote the KPI manual for AusIndustry (an Australian government department). They defined critical success factors as: “The list of issues or aspects of organizational performance that determine ongoing health, vitality, and well-being.”Critical success factors are about what the staff inside the…
KPIs For Government and Non Profit Agencies
Quick links related to this book Book Cover Contents A sample of some e-templates available at no charge to book owners Buy this book @ Amazon A guide for implementing KPIs in government and non-profit agencies Performance measurement is failing organizations worldwide, whether they are multinationals, government departments, or non profit agencies. The KPIs that…