Key Performance Indicators : Developing, Implementing and Using Winning KPIs (3rd Ed)
This book written by the King of KPIs, David Parmenter, gives a clear set of steps for the KPI team to follow. It is the only book that shares the entire methodology of how to complete a KPI project successfully. The book comes with a 90 page KPI team resource kit (questionnaires, workshop timetables & agendas, checklists, and project worksheets).